Frequently Asked Questions
GENERAL
How can I place an order?
A: You can place an order by browsing our website, selecting the desired products, and proceeding to the checkout. Follow the prompts to provide shipping details and payment information. You can also call us +256704904603/ +256758447613 to place your order.
What payment methods do you accept?
A: We accept cash on delivery or Mobile Money. Choose what suits you best when receiving your order.
Can I modify or cancel my order after it's placed?
A: Yes an order can be modified or canceled before shipment. Unfortunatelye your order can not be modified or canceled after shipment. Please double-check your order before confirming the purchase.
How can I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number. Use this number on our website or the carrier's website to track your package.
How can I reset my password?
A: You can reset your password on the login page by clicking on the "Forgot Password" link. Follow the instructions sent to your registered email.
Is my personal information secure?
A: Yes, we take the security of your personal information seriously. Our website uses industry-standard encryption to protect your data.
Is Shopping Online real?
A: Shopping online with us is absolutely real, safe and genuine. We understand the fact that online shopping presents a host of scams, but this is the very reason we are here; to make it easy shop genuine quality products at the best prices online.
SHIPPING AND DELIVERY:
What shipping methods do you offer?
A: We offer standard and express shipping options. Delivery times and costs vary based on your location and the chosen shipping method.
Do you ship internationally?
A: Yes, we offer international shipping via DHL. Shipping costs and delivery times depend on the weight/dimensions of the package and your specified delivery location.
What should I do if my package is delayed or lost?
A: Contact our customer support, and we'll investigate the issue. We will work with the carrier to locate your package and ensure a resolution.
RETURNS & REFUND
How can I return a product?
A: Visit our Returns and Refund Policy page for detailed instructions. Generally, you can initiate a return through your account or contact our customer service for assistance.
What is your return policy?
A: Our return policy allows for returns within 14 days of delivered date. Items must be in original packaging without physical damage.
How long does it take to process a refund?
A: Refunds are typically processed within 5-7 business days after we receive and inspect the returned items.